Office & Customer Support Associate (Long-Term Position)

Location: Braddock, PA (In-person, warehouse office)

Pay: $17.50 – $20.50 per hour (based on experience)

Schedule: Monday–Thursday 9:00am–5:00pm, Friday 9:00am–4:00pm (39 hours/week)

Date posted: February 3, 2026

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Job Overview

We are seeking a dependable Office & Customer Support Associate for a stable, long-term position. This role is based in our Braddock warehouse office and focuses on assisting customers who contact us directly.

This is not a call center and does not involve cold calling or sales quotas. We are looking for someone who values consistency, reliability, and being part of a team they can grow with over time.

Responsibilities

• Answer incoming customer phone calls in a professional and friendly manner
• Check and return voicemails promptly
• Look up orders and provide accurate status updates (training provided)
• Assist customers with basic questions and support requests
• Perform light office and administrative tasks using Microsoft Word and Excel
• Keep information organized and communicate clearly with customers and coworkers

Qualifications

• Previous experience in an office or phone-based customer service role preferred
• Comfortable using a computer and basic office software (Word, Excel, email)
• Clear, professional phone communication skills
• Strong reliability and consistent attendance
• Detail-oriented and able to stay organized

This role is best suited for someone seeking a long-term, stable position rather than short-term or transitional work.

Work Schedule & Environment

• On-site position in Braddock, PA
• Consistent weekday schedule
• Supportive, informal office environment
• Small team where reliability and communication matter

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (PTO)

Work Location: In person

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